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How sa5ta Handles Your Personal Data

At sa5ta, we take the privacy of every account holder seriously — this policy sets out exactly what personal data we collect when you use our platform, how…

Data collected only as neededUPI & Paytm transactions securedYou may request deletion anytimeNo data sold to third partiesIndia-focused data handling
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sa5ta How sa5ta Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have any questions about how we handle your personal data, want to correct information on your account, or need to submit a data access or deletion request, our privacy team…

Email Privacy Team Send your data access, correction or deletion request directly to our dedicated privacy email address. We acknowledge all emails within 24 hours and aim to resolve within 72 hours.
Live Chat Support Our live chat agents can log a privacy request on your behalf and escalate it to the privacy team immediately. Available around the clock so you never have to wait for business hours.
In-Account Request Form Log into your sa5ta account, navigate to Account Settings, and use the Privacy Request form to submit your query. This method links your request directly to your verified account record.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Every measure we take around your personal data is designed to keep it accurate, secure, and in your control.

Encryption at Rest and in Transit

All personal data stored on our servers — including your name, mobile number and payment references — is encrypted using industry-standard AES-256. Data moving between your device and our platform travels over TLS-secured connections.

Cookie Usage and Your Choices

We use session cookies to keep you logged in, preference cookies to remember your lobby settings, and analytics cookies to understand how pages are used. You can manage or withdraw cookie consent at any time through the cookie settings panel.

Account Security Controls

Two-factor authentication is available on all sa5ta accounts. We recommend enabling it via your mobile number. Failed login attempts are rate-limited, and suspicious access events trigger an automatic email alert to your registered address.

Data Retention Periods

We keep account registration data for the duration your account is active plus any legally mandated period thereafter. Transaction data tied to UPI, Paytm, or PhonePe deposits is retained for the period required under applicable financial regulations.

Your Right to Access and Correct

You can request a copy of all personal data we hold about you at any time. If any detail is inaccurate — such as your registered mobile number or email address — you can update it directly in Account Settings or request a correction via our privacy email.

Requesting Data Deletion

If you close your account and wish your personal data to be erased, submit a deletion request through the in-account form or by email. We will process the request within 30 days, subject to any legal obligation to retain specific records.

Common Questions About Your Privacy at sa5ta

We have put together answers to the questions our account holders ask most often about data collection, storage, your rights, and how to contact us. If your question is not covered here, reach out through any of the contact paths listed above.

We collect your name, email address, mobile number and date of birth at registration. When you deposit via UPI, Paytm or PhonePe, we also record transaction identifiers and amounts to reconcile your account wallet correctly.

We do not sell your personal data. We share it only with payment processors needed to execute your UPI, Paytm or PhonePe transactions, and with service providers who operate strictly under our data-processing agreements and cannot use your data for their own purposes.

Submit a Subject Access Request via the in-account Privacy Request form or by emailing our privacy team. We will compile and deliver a readable copy of your data within 30 days of verifying your identity.

Yes. Close your account and then submit a deletion request. We will erase your data within 30 days except for records we are legally required to retain, such as transaction logs tied to regulatory financial obligations.

We use cookies for session management, lobby preference storage and platform analytics. You can review and adjust your cookie preferences at any time through the cookie settings panel accessible from the footer of every page.

Yes. Payment references are encrypted at rest using AES-256 and transmitted over TLS. We store only the identifiers necessary for reconciliation — we do not store your full UPI handle credentials or Paytm wallet password on our servers.

Contact our privacy team by email or live chat immediately. We investigate all reports within 48 hours. You also have the right to escalate the matter to the relevant data protection authority in your jurisdiction where local law permits.

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