Reference

Terms and Conditions That Protect Your Account

These Terms and Conditions govern every interaction you have with sa5ta — from the moment you open an account to every deposit, withdrawal, and session you complete.

Applies to all India accountsCovers deposits via UPI, Paytm, PhonePeEffective on account creationSubject to local law
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sa5ta Terms and Conditions That Protect Your Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from your account dashboard to reach our support team directly. We handle Terms-related queries during extended hours, seven days a week, with responses typically within two minutes.
Email Support Send detailed questions about specific clauses in these Terms to our email support team at sa5ta.com. Written responses are issued within 24 hours and kept on record for your reference.
Help Centre Our Help Centre at sa5ta.com hosts plain-language summaries of every major clause, including account closure, fund handling, and what happens when Terms are updated or revised.
POLICY STANDARDS

How sa5ta Handles Your Account Under These Terms

Every clause in these Terms is applied consistently across all accounts. Here is how we handle the areas that matter most to you under this agreement.

Data Handling

We collect only the data needed to operate your account securely. Account information is stored on encrypted servers and is never sold or shared with third parties outside of what these Terms and applicable law require.

Cookie Policy

Our cookie practices are governed by a separate Cookie Notice linked from the footer. Under these Terms, you acknowledge that cookies are used for session management, fraud detection, and improving how the lobby loads on your device.

Account Security

You are responsible for keeping your login credentials confidential. Under these Terms, any activity on your account using valid credentials is treated as authorised by you. Enable two-factor authentication from your security settings immediately.

Data Retention

We retain your account data for as long as your account is active and for a statutory period after closure. You may request a copy of your stored data by contacting support, and we will respond within 30 days as required.

Requesting Changes

If you believe any data we hold is inaccurate, submit a correction request through email support. We will review, update where appropriate, and notify you of the outcome within 14 days of receiving your request.

Account Closure

You may close your account at any time by contacting our support team. Any verified balance will be returned via your last active withdrawal method — UPI, Paytm, or PhonePe — subject to standard verification checks.

Your Questions About These Terms, Answered

These are the Terms and Conditions questions we hear most often from accounts in India. If something is not covered here, our support team can walk you through the relevant clause directly.

These Terms take effect the moment you complete account creation on sa5ta. By proceeding past the registration step, you confirm that you have read and agreed to every clause as it stands on that date.

Yes. We may update these Terms at any time. When we do, we notify you via your registered email. Continuing to use your account after the effective date of any update means you accept the revised Terms in full.

Any verified balance in your wallet at the time of closure is returned through your active withdrawal channel — UPI, Paytm, or PhonePe. Funds are released only after identity and transaction verification is completed.

Access to sa5ta is available where local law permits. These Terms note that where a clause conflicts with applicable local or state law in India, local law governs. You are responsible for confirming lawful access in your location.

Submit a data-access request through email support at sa5ta.com. Under these Terms and applicable data law, we must respond within 30 days and provide a clear summary of the information we hold on your account.

Suspension is triggered by suspected fraud, breach of these Terms, or a payment dispute flag. We notify you by email when an account is suspended and outline the steps needed to resolve the issue and restore access.

The version of these Terms that was in effect on the date the relevant action occurred governs any dispute. Email support can confirm which version applied on a specific date and share a copy on request.

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